Widerrufsrecht
Last updated: August 22, 2026
At Tomayle, we want our return and refund terms to be clear and transparent.
All sales are final except as expressly stated in this Policy or where otherwise required by applicable law.
Nothing in this Policy limits or excludes any rights or remedies that cannot legally be limited or excluded.
1. PHYSICAL PRODUCTS
All sales of physical products, including Gua Sha tools and cosmetic and skincare products, are final.
We do not accept returns or exchanges due to change of mind, personal preference, ordering the wrong product, or because a customer no longer wants the product.
Returns, replacements, refunds, or other remedies may be available where an item arrives damaged, defective, incorrect, or where otherwise required by applicable law.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, please contact us at support@tomayle.com within 48 hours of delivery.
Please include your order number and clear photographs of the item and its packaging so that we can assess the issue promptly.
Claims may be subject to reasonable verification. We may request additional information reasonably necessary to assess the claim and may verify delivery or damage information with the carrier or fulfillment provider.
Please retain the item and all original packaging until your claim has been reviewed. Do not dispose of the item unless instructed by Tomayle.
If your claim is approved, we may provide a replacement, refund, or other appropriate remedy in accordance with applicable law.
If we require the item to be returned, we will provide the appropriate return address and return instructions. Where applicable, Tomayle will cover reasonable return shipping costs for an approved damaged, defective, or incorrect item.
In some cases, we may determine that returning the item is not necessary.
The 48-hour notification period is intended to help us investigate delivery-related issues promptly and does not limit any rights or remedies that cannot legally be limited under applicable law.
3. COSMETIC AND SKINCARE PRODUCTS
All sales of cosmetic and skincare products are final.
We do not accept returns or exchanges of cosmetic or skincare products, whether opened or unopened, except where a product arrives damaged, defective, incorrect, or where otherwise required by applicable law.
For health, hygiene, and product integrity reasons, please do not return a cosmetic or skincare product unless you have first contacted us and received return instructions.
4. HOW TO REPORT A PRODUCT PROBLEM
Before returning any physical product, please contact us at:
support@tomayle.com
If a physical return is authorized, we will provide you with the appropriate return address and return instructions.
Please do not send returns to our business or registered office address. Our business address is not a return facility.
Products returned without prior authorization or sent to an incorrect address may not be accepted.
5. LOST PACKAGES
If your package appears to be lost in transit, please contact us at support@tomayle.com so that we can investigate the shipment with the carrier or fulfillment provider.
If a package is confirmed as lost, Tomayle will provide an appropriate remedy, which may include a replacement or refund, in accordance with applicable law.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Tomayle is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer, except where otherwise required by applicable law.
6. PACKAGES MARKED AS DELIVERED
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors, reception area, and any safe location where the carrier may have left the package.
If you are still unable to locate the package, please contact us at support@tomayle.com.
We may initiate an investigation with the carrier or fulfillment provider and may request information reasonably necessary to investigate the claim.
A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement.
Each claim will be reviewed individually based on the available tracking information, carrier investigation, circumstances of delivery, and applicable law.
7. DIGITAL PRODUCTS AND EBOOKS
All sales of eBooks and other downloadable digital products are final.
Digital products may be delivered electronically and made available immediately following successful payment.
Because digital products cannot ordinarily be returned once supplied, we do not accept cancellations, returns, exchanges, or refunds after the digital product has been delivered, downloaded, accessed, or otherwise made available to you, except where otherwise required by applicable law.
If you experience a technical problem receiving, downloading, or accessing your purchased digital product, please contact us at support@tomayle.com and we will make reasonable efforts to assist you.
Nothing in this section limits any rights or remedies that cannot legally be limited or excluded.
8. ONLINE SESSIONS AND CONSULTATIONS
After purchasing an online session or consultation, you will receive an email to arrange or confirm a suitable date and time.
Once your appointment is confirmed, you will receive your private Google Meet link or other applicable access information and any preparation instructions.
You may request to reschedule your session by contacting us at least 24 hours before the confirmed appointment.
Rescheduling requests are subject to availability.
Cancellations made less than 24 hours before the scheduled appointment and no-shows are non-refundable.
Once an online session or consultation has begun or has been completed, it is non-refundable, except where otherwise required by applicable law.
If Tomayle needs to cancel a confirmed appointment, we will make reasonable efforts to offer an alternative appointment. If we are unable to provide the purchased service within a reasonable period and an alternative appointment cannot be agreed upon, the amount paid for the affected service will be refunded.
Nothing in this section limits any rights or remedies that cannot legally be limited or excluded.
9. COMPLIMENTARY CALLS OR VIDEO SESSIONS
From time to time, Tomayle may offer a complimentary telephone or video session in connection with the purchase of an eligible product or digital product.
Unless expressly stated otherwise, a complimentary session has no separate purchase price and has no cash value.
Complimentary sessions are subject to availability and any scheduling terms communicated with the offer.
The inability to schedule, attend, or use a complimentary session does not by itself entitle the customer to a refund for the associated purchased product, except where otherwise required by applicable law.
10. PERSONALIZED SKINCARE ASSESSMENT
The Personalized Skincare Assessment is a customized service prepared specifically for you based on the questionnaire responses, photographs, and other information you voluntarily provide.
Your personalized written assessment will generally be delivered within 48 hours after Tomayle receives all required information, including a completed questionnaire, suitable photographs, and any required consent.
The 48-hour delivery period does not begin until all required information and photographs have been received.
If submitted information is incomplete or photographs are unclear or unsuitable, we may request additional information or replacement photographs. Delivery may be delayed until the requested materials are received.
You may request to cancel your purchase before Tomayle begins reviewing your submitted materials or preparing your assessment.
Once Tomayle has begun reviewing your submitted materials or preparing your customized assessment, the purchase is non-refundable, except where otherwise required by applicable law.
If you do not provide the required questionnaire, photographs, consent, or requested replacement materials within 30 days after our request, Tomayle may cancel the service. If preparation of the assessment has not begun, the amount paid for the assessment will be refunded.
Tomayle may decline to prepare an assessment where the submitted information or photographs are unsuitable for a cosmetic skincare assessment, indicate that medical evaluation may be appropriate, or otherwise fall outside the scope of the Service. If Tomayle is unable to provide the purchased assessment, an appropriate refund will be issued.
The Personalized Skincare Assessment is provided solely for cosmetic, skincare, wellness, and educational purposes. It is not a medical examination, diagnosis, prescription, or treatment and does not replace advice or evaluation from an appropriately qualified healthcare professional.
Results are not guaranteed. The Personalized Skincare Assessment is also subject to the disclaimers and limitations contained in our Terms of Service, Disclaimer, and Privacy Policy.
11. RETURN SHIPPING
Because we do not accept change-of-mind returns for physical products, customers should not return any product unless specifically instructed to do so by Tomayle.
If an approved claim involving a damaged, defective, or incorrect product requires the product to be returned, we will provide the appropriate return address and instructions.
Where Tomayle authorizes a return because a product arrived damaged, defective, or incorrect, Tomayle will cover reasonable return shipping costs where applicable.
We recommend using the return method specified in the return instructions provided by Tomayle.
12. REFUNDS
Where a refund is approved under this Policy, it will be issued to the original payment method unless otherwise required by applicable law.
Tomayle will process approved refunds within a reasonable period and within any timeframe required by applicable law.
Once Tomayle issues a refund, additional processing time may be required by your bank, card issuer, or payment provider.
Tomayle is not responsible for processing delays caused solely by a bank, card issuer, or payment provider after the refund has been issued.
13. SHIPPING DELAYS AND UNFULFILLED ORDERS
Orders will be processed and shipped according to the estimated timeframes stated on our website or communicated at the time of purchase.
Delivery estimates are not guaranteed delivery dates.
For current estimated delivery times, available shipping methods, and other delivery information, please refer to our Shipping & Delivery Policy.
If we are unable to ship an order within an applicable promised timeframe, we will handle any required notice, cancellation option, consent to delay, or refund in accordance with applicable law.
14. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your order, product, digital purchase, or service, please contact us at support@tomayle.com so that we have an opportunity to review and address the issue.
Nothing in this Policy restricts any rights you may have under applicable payment card rules or applicable law.
15. CONTACT US
For questions about returns, refunds, damaged or defective products, digital purchases, online services, or an order, please contact:
Tomayle LLC
Email: support@tomayle.com
Phone: +1 (213) 799-2026
Our business or registered office address is not a return address.
If a physical return is required, the appropriate return address and return instructions will be provided after your request has been reviewed.
