Política de envío
SHIPPING & DELIVERY POLICY
Last updated: August 21, 2026
OVERVIEW
At Tomayle, we aim to provide clear and transparent information about shipping and delivery.
Shipping availability, costs, and estimated delivery times vary depending on the product and shipping method.
Please review the information below before placing your order.
SECTION 1 - SHIPPING DESTINATIONS
Physical products are currently available for shipping to customers in the United States.
Gua Sha Products
Gua Sha products are shipped directly from China to customers in the United States.
Skincare Products
Orders for skincare products placed by customers in the United States are fulfilled and shipped from within the United States.
Available shipping destinations may change from time to time. If additional destinations become available, the applicable shipping options will be displayed at checkout.
SECTION 2 - ESTIMATED DELIVERY TIMES
Estimated delivery times are as follows:
Gua Sha Products
United States Standard Shipping: 10-15 business days
A faster UPS shipping option with an estimated delivery time of 7-10 business days is available for an additional charge at checkout.
Skincare Products
United States: 5-8 business days
Business days do not include weekends or public holidays.
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally take longer due to carrier delays, customs processing, public holidays, weather conditions, high-volume periods, or other circumstances outside our reasonable control.
Where applicable, Tomayle will comply with mandatory shipping and delivery requirements under applicable law.
SECTION 3 - SHIPPING COSTS
Standard shipping for Gua Sha products to the United States is free.
A faster UPS shipping option is available for Gua Sha orders to the United States for an additional charge. The applicable charge will be displayed at checkout before you complete your purchase.
Shipping charges for other products or shipping methods, if applicable, will be displayed at checkout before you complete your purchase.
If free shipping is offered for another product, order, or promotion, this will be indicated on the applicable product page or at checkout.
SECTION 4 - ORDERS CONTAINING MULTIPLE PRODUCTS
Products in the same order may be fulfilled from different locations.
For example, Gua Sha products and skincare products may be shipped separately and may arrive in different packages and at different times.
Where an order is divided into multiple shipments, the estimated delivery time applicable to each product will apply separately.
You may receive separate shipping confirmations and tracking information for individual shipments.
SECTION 5 - ORDER PROCESSING
Orders are subject to processing before shipment.
Processing times may vary depending on the product, fulfillment provider, order volume, weekends, public holidays, or other operational circumstances.
Estimated delivery times provided on our website are intended to reflect the applicable fulfillment and shipping estimates communicated for the relevant product.
Orders placed on weekends or public holidays may begin processing on the next applicable business day.
If we become aware of a significant delay affecting your order, we may contact you using the contact information provided with your order.
SECTION 6 - TRACKING
Tracking information will be provided for physical product shipments where tracking is available.
After your order has been shipped, you may receive tracking information by email or through another electronic notification.
Tracking information may take some time to become active after the carrier receives or processes the shipment.
Where an order is shipped in multiple packages, separate tracking information may be provided for each shipment.
SECTION 7 - CUSTOMS, DUTIES AND IMPORT CHARGES
Certain products, including Gua Sha products shipped from outside the United States, may be subject to customs procedures or other import requirements.
Standard Gua Sha shipments to the United States are shipped using a DDP shipping arrangement, under which applicable import duties and taxes are handled as part of the shipping arrangement.
The faster UPS shipping option offered for Gua Sha orders to the United States also uses a shipping arrangement under which applicable import duties and taxes are included.
Customers should therefore not be required to pay additional import duties or taxes upon delivery when using these shipping options.
Tomayle does not control customs processing times or actions taken by customs or governmental authorities.
SECTION 8 - SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order.
If you notice an error in your shipping address, please contact us as soon as possible at support@tomayle.com.
Once an order has entered processing or has been shipped, we may not be able to change the delivery address.
Tomayle is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
SECTION 9 - LOST PACKAGES
If your package appears to be lost in transit, please contact us at support@tomayle.com.
We may investigate the shipment with the carrier, shipping partner, or fulfillment provider.
If the package is confirmed as lost, we will provide an appropriate remedy, which may include a replacement or refund, in accordance with our Return & Refund Policy and applicable law.
SECTION 10 - PACKAGES MARKED AS DELIVERED
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors, reception area, and any safe location where the carrier may have left the package.
If you are still unable to locate the package, please contact us at support@tomayle.com so that we can assist with an investigation.
We may request information reasonably necessary to investigate the claim with the carrier or fulfillment provider.
A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement.
Each claim will be reviewed individually based on the available tracking information, carrier investigation, circumstances of delivery, and applicable law.
SECTION 11 - DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, please contact us at support@tomayle.com within 48 hours of delivery and provide your order number and clear photographs of the item and its packaging.
Claims may be subject to reasonable verification.
Please retain the product and its original packaging until your claim has been reviewed. Do not dispose of the product unless instructed by Tomayle.
If your claim is approved, we may provide a replacement, refund, or other appropriate remedy in accordance with our Return & Refund Policy and applicable law.
The 48-hour notification period helps us investigate shipping-related issues promptly and does not limit any rights or remedies that cannot legally be limited under applicable law.
For additional information regarding damaged, defective, or incorrect products, returns, and refunds, please refer to our Return & Refund Policy.
SECTION 12 - DIGITAL PRODUCTS AND EBOOKS
Digital products and eBooks do not require physical shipping.
They may be delivered electronically through a download link, digital access, email, or another electronic delivery method following successful payment.
Digital delivery may occur immediately or within the timeframe stated on the applicable product page.
Please ensure that the email address provided with your order is accurate.
If you experience difficulty receiving or accessing a purchased digital product, please contact us at support@tomayle.com.
SECTION 13 - ONLINE SESSIONS AND CONSULTATIONS
Online sessions, consultations, and appointments do not require physical shipping.
After purchasing an online session or consultation, you will receive information electronically regarding scheduling, confirmation, preparation instructions, and access to the session.
Once an appointment has been confirmed, the applicable Google Meet link or other access information will be provided electronically.
Please refer to our Return & Refund Policy for information regarding cancellations, rescheduling, and no-shows.
SECTION 14 - PERSONALIZED SKIN ANALYSIS
Personalized Skin Analysis is a digitally delivered service and does not require physical shipping.
Customers will receive instructions regarding the questionnaire, photographs, or other information required to prepare the analysis.
The personalized written analysis will generally be delivered electronically within 48 hours after Tomayle receives all required information.
Please ensure that the email address provided with your order is accurate.
SECTION 15 - DELIVERY DELAYS
Delivery dates and timeframes displayed on our website are estimates unless expressly stated otherwise.
Delays may occasionally occur due to carrier operations, customs processing, weather conditions, public holidays, high-volume periods, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we may contact you using the contact information provided with your order.
If we are unable to ship an order within an applicable promised timeframe, any required notice, cancellation option, consent to delay, or refund will be handled in accordance with applicable law.
SECTION 16 - CONTACT INFORMATION
For questions regarding shipping, tracking, delivery, or an order, please contact:
Tomayle LLC
Email: support@tomayle.com
Phone: +1 (213) 799-2026
